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Repair your vehicle safely and use a Quality Control System to monitor and record the repair process.
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Whenever possible provide a replacement courtesy vehicle on a fault claim and ensure that you understand the vehicle's controls.
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Only fit Manufacturer supplied panels during the repair process, ensuring that your vehicle is returned to its pre accident condition.
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Record any defects not connected with the accident damage that the repairer discovers either prior to or during the repair process, and to report these defects to you.
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Provide an estimated completion date and to ensure that you are kept informed about the repair process in a courteous, timely and professional manner.
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Make sure you are aware, before the repair is commenced, what payment is required from you; also to confirm payment methods for example cash, cheque or credit card.
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Ensure that all repairs are properly completed and that Anti Corrosion treatments are applied in a professional and efficient manner.
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Provide you with a 3-year written Anti Corrosion Warranty booklet, to incorporate a feed-back from which you can use to assess and report the quality of the member's services.
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Operate a documented and transparent Complaint's Procedure, which acknowledges complaints properly.
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Prominently display this Code of Conduct and Good Accident Repair Scheme signs both internally and externally.
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